Who we are
Our website address is: http://retrohelmet.com. We are committed to protecting your personal privacy and ensuring a secure shopping experience for all our customers.
Personal Data We Collect and Why We Collect It
To process your orders and provide the best online shopping experience, we collect specific personal information when you browse, create an account, or make a purchase on our website:
A. Orders and Purchasing Information
When you purchase products from Retro Helmet, we collect personal information necessary to fulfill your order. This includes:
Full Name : To identify you and create shipping labels.
Shipping & Billing Address : To deliver your helmet and calculate applicable shipping rates or taxes.
Contact Details (Email Address & Phone Number/WhatsApp) : To send order confirmations, tracking updates, and contact you in case of delivery issues.
Payment Information : Payment transactions are processed securely via third-party payment gateways. We do not store full credit card details or sensitive bank information on our servers.
B. Account Registration
For users who register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
C. Comments & Reviews
When visitors leave comments or product reviews on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
D. Media Uploads
If you upload images to the website (for example, customer review photos), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We use cookies to improve your browsing experience and keep track of your shopping cart contents.
Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These last for one year for your convenience.
Login & Session: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we set cookies to save your login information and screen choices (login cookies last two days, screen options last one year). If you select “Remember Me”, your login persists for two weeks. Logging out removes login cookies.
Shopping Cart: Temporary cookies may be used to remember the items in your shopping cart while you navigate through the site.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g., product videos, maps, social media widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction.
Data Sharing & Third Parties
We strictly do not sell, trade, or rent your personal information to third parties. However, to complete your transactions, we share necessary data with trusted third-party service roviders:
Couriers & Shipping Partners: Your name, delivery address, and phone number are shared with shipping carriers (e.g., courier services) to facilitate order delivery.
Payment Gateways: Payment details are transmitted directly to secured payment processors to authorize and complete transactions.
Automated Spam Detection: Visitor comments may be checked through an automated spam detection service.
Password Resets: If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment or review, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically. For order and purchase records, we retain transactional data (invoices, addresses, customer records) for as long as required by applicable commercial and tax laws.
What Rights You Have Over Your Data
If you have an account on this site, have purchased products, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:
Retro Helmet Customer Support
Website: http://retrohelmet.com
Email: support@retrohelmet.com