Refund Policy

Refund Policy

Thank you for your interest in our products! We are committed to customer satisfaction. This policy outlines the guidelines for requesting a refund for your purchase.

Refunds for Goods

• General Return Window: We accept returns for a full refund within 15 days of your purchase. This applies to all unused and undamaged products. Shipping prices paid will not be refunded, only the product cost that was paid will be refunded.
• Conditions for Return:
  
  • You must provide a valid proof of purchase, such as your order confirmation emails or receipt.
  • The product(s) must be returned in their original packaging, with all tags and manuals attached.
  • The product(s) must be unused and undamaged.
• Return Process:
  
  • To initiate a return, please contact us through orders@retrohelmet.com
  • We will provide you with a return shipping label (if applicable) and instructions on where to send the returned item(s).
  • You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item, incorrect color or damaged product).
• Refunds:
  
  • Once we receive and inspect the returned item(s), we will process your refund to your original payment method within 2 to 3 business days. 
    
  • Please note that depending on your card issuer or bank, it may take an additional 5 to 10 business days for the refunded amount to officially reflect on your account statement.
  • You will receive an email notification confirming that the refund has been processed